Please check the following relevant information or links to material currently accessible on our website before contacting our customer care staff about a specific issue with our items or any concerns you may have about your order:

YOUR PAYMENT AND ORDER STATUS

PAYING WITH A CREDIT CARD OR VIA PAYPAL

1. Once you’ve chosen the products you want and placed them in your shopping cart, proceed to “Checkout”.
2. You will get an invoice sent through email immediately after placing your order, with the option to choose either credit card or PayPal payment.
3. Please read the payment instructions carefully to avoid unnecessary delays.

PAYING VIA MONEY, BANK TRANSFER, OR BITCOIN

We provide other payment methods for first-time clients who are concerned about the security of their credit card or who wish to pay in a more covert, or even entirely anonymous manner. As a result, we accept payments by money transfer (e.g., Western Union or MoneyGram), standard bank wire transfers, and cryptocurrency payments.

These payment options do not need extensive and stringent transaction verification (as do credit cards and PayPal), allowing transactions to be handled more rapidly.

Customers who utilize these payment methods will additionally receive a 10% discount on orders worth more than $700.

Due to high credit card processing fees and to protect ourselves against the use of fraudulent credit card transactions, we limit the usage of credit card payments for first-time customers to transaction quantities of $750 or more. However, regardless of the size of the transaction, all returning customers are given the option of paying with a credit card, and they will also receive a discount on any subsequent transactions.

SHIPPING

• On average, airmail deliveries to the USA arrive within 7 to 10 business days to metropolitan hubs and 15 days to outlying areas.
• Shipping to countries outside the USA takes an average of 5 to 17 business days.

Please visit our Delivery page for more information on our shipping and handling prices, placing bulk orders, issues with your shipment, and our discreet packing and delivering method.

TRACKING YOUR SHIPMENT ONLINE

Your delivery tracking number will become active 2–5 business days after your order has been paid, at which point we will immediately email your tracking number to your email address.

Alternatively, your tracking number may be found in the “Order History” area of our website’s My Account page.

PROBLEMS WITH TRACKING YOUR SHIPMENT

• If your tracking number seems to be invalid on the internet, bear in mind that you may only monitor your package 72 hours after it arrives at the logistics depot’s regional shipping center. Please contact us if the tracking number does not appear in the system after 3 business days.
• If your tracking number seems to be invalid on the internet, bear in mind that you may only monitor your package 72 hours after it arrives at the logistics depot’s regional shipping center. Please contact us if the tracking number does not appear in the system after 3 business days.

To get further information on where the item is currently situated, we recommend contacting your local USPS postal office and presenting them with the tracking number.

RETURNING PRODUCTS:

Our team will replace and reship your items at no cost to you, or provide you with a partial refund, credit toward, or discount voucher for a future purchase. For additional information, please visit our Returns Policy page.